Knotify Partner Privacy Policy

Last Updated: 8 October 2026

This Partner Privacy Policy ("Privacy Policy") explains how Knotify, a sole proprietorship owned and operated by Praveen Malhotra ("Knotify", "we", "us", or "our"), collects, uses, stores, discloses, and otherwise processes personal information relating to individuals who register, apply, onboard, train, provide Services, or otherwise interact with Knotify as a Partner or Helper ("Partner", "you", or "your).

This Privacy Policy applies to information processed through the Knotify Partner application, website, Platform, onboarding process, training and qualification processes, Booking operations, communications, payment and payout systems, customer support, grievance handling, and other Knotify-operated channels.

By registering as, accessing, or using the Knotify Platform as a Partner, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT KNOTIFY

Business Name: Knotify
Legal Structure: Sole Proprietorship
Proprietor: Praveen Malhotra

Registered Office:
MI 70, Barra 2, Kanpur, Uttar Pradesh, 208027, India

Email: knotifycare@gmail.com
Mobile: 9452530369

Knotify operates a technology-enabled Platform through which Customers may discover, request, schedule, and receive household, home-support, personal-care, cleaning, kitchen, beauty, and other Services made available through independent Partners.

2. SCOPE AND APPLICABILITY

This Privacy Policy applies to personal information processed in connection with your relationship with Knotify as a Partner, including information collected during:

• registration and account creation;
• KYC and verification;
• Partner onboarding;
• training and qualification;
• service-category selection;
• Booking allocation and acceptance;
• travel, dispatch, and service delivery;
• Customer interactions;
• payments and Partner payouts;
• customer support;
• complaints and grievances;
• safety and incident investigations; and
• account suspension, deactivation, or closure.

This Privacy Policy should be read together with the Knotify Partner Terms and Conditions and other applicable Knotify policies.

3. INFORMATION WE COLLECT

Depending on your interactions with Knotify, we may collect and process information including:

• identity information;
• contact information;
• photographs;
• KYC and verification information;
• onboarding address;
• training and qualification information;
• service preferences;
• location information;
• device and technical information;
• Booking and service information;
• payment and payout information;
• communications;
• ratings, reviews, and performance information;
• complaints and incident information; and
• other information reasonably necessary for operating the Platform.

Not all categories will apply to every Partner.

4. IDENTITY AND PERSONAL INFORMATION

We may collect and process information such as:

• full name;
• photograph/profile photograph;
• date of birth or age, where required;
• gender, where relevant to onboarding or applicable Services;
• signature or similar verification information;
• government-issued identification information;
• identity verification status; and
• other information reasonably required to establish your identity or eligibility.

Such information may be used to create and maintain your Partner profile and conduct appropriate verification.

5. CONTACT INFORMATION

We may collect:

• mobile number;
• email address;
• emergency contact information, where provided or required;
• communication preferences; and
• other contact information you provide.

We may use this information for account management, authentication, Booking operations, training, support, safety, payouts, notifications, and other legitimate Platform purposes.

6. KYC, VERIFICATION AND ELIGIBILITY INFORMATION

Where applicable, Knotify may collect and process:

• KYC information;
• government identity documents;
• address-verification information;
• verification results;
• information submitted during onboarding;
• eligibility information; and
• information required for identity, background, safety, or compliance checks.

Knotify may use third-party service providers for verification or related operational functions where reasonably necessary.

Verification does not constitute an unconditional guarantee regarding the future conduct, availability, or performance of any Partner.

7. PARTNER ONBOARDING ADDRESS

Knotify may collect one onboarding/service address from a Partner.

The onboarding address may be used for:

• Partner onboarding;
• account verification;
• operational planning;
• determining applicable service areas;
• Booking allocation;
• dispatch-related operations;
• serviceability analysis; and
• other legitimate Platform purposes.

The Partner is responsible for providing accurate information and notifying Knotify where a relevant change needs to be updated through the Platform.

The onboarding address does not guarantee that Bookings will always be available from that location.

8. TRAINING, CATEGORY AND QUALIFICATION INFORMATION

Knotify may collect and maintain information relating to Partner training and qualification, including:

• service categories;
• selected/preferred Services;
• training center;
• assigned training batch;
• training modules;
• attendance;
• assessment results;
• completion status;
• eligibility status;
• category-specific qualifications; and
• other training-related information.

Knotify may provide training for categories including Cleaning, Beauty, and Kitchen.

Each training batch may correspond to a single category. A Partner may qualify for more than one category.

Where a Partner seeks eligibility in multiple categories, Knotify may maintain separate training and qualification records for each category.

Training information may be used to determine which Services a Partner is eligible to perform and for maintaining service quality and safety standards.

9. LOCATION AND GPS INFORMATION

Where required for Platform functionality and subject to applicable permissions and law, Knotify may collect or process Partner location information, including:

• current GPS location;
• recent location;
• location accuracy;
• movement/location during an active Booking;
• location associated with dispatch;
• arrival-related location information; and
• other location information generated through the Platform.

Location information may be used for:

• serviceability;
• Booking allocation;
• Partner dispatch;
• distance calculation;
• route/navigation functionality;
• Customer/Partner tracking during applicable Booking stages;
• verifying relevant Booking events;
• safety;
• fraud and misuse detection;
• dispute resolution; and
• Platform operations.

10. DEVICE AND TECHNICAL INFORMATION

When you use the Partner Platform, we may automatically collect technical information including:

• device type;
• operating system;
• application version;
• device identifiers;
• IP address;
• network information;
• session information;
• crash logs;
• diagnostic information;
• performance information; and
• other technical information generated through normal Platform operation.

This information may be used to operate, secure, troubleshoot, maintain, and improve the Platform.

11. BOOKING AND SERVICE INFORMATION

We may collect and process information relating to your use of the Platform, including:

• Booking requests offered to you;
• accepted and declined Bookings;
• Booking status;
• acceptance timestamps;
• dispatch information;
• Service category;
• selected/preferred Services;
• Customer Service Address;
• distance and route information;
• arrival information;
• service start and completion information;
• Start OTP-related records where applicable;
• cancellation records;
• No-Show records;
• service history; and
• other information generated during a Booking.

This information may be used for Booking allocation, service delivery, support, payment, dispute resolution, quality management, safety, and Platform operations.

12. CUSTOMER INFORMATION MADE AVAILABLE TO PARTNERS

In order to perform an accepted Booking, Knotify may provide a Partner with limited Customer information reasonably necessary for that Booking.

This may include:

• Customer name or identifying information;
• Service Address;
• Service details;
• Booking status;
• distance and route information;
• applicable contact functionality made available through the Platform; and
• other information necessary to provide the Service.

The information made available may depend on the Booking stage and Platform functionality.

Knotify may restrict certain Customer information until applicable payment, verification, or Booking requirements have been completed.

13. CUSTOMER DATA USE RESTRICTIONS

Customer information provided to a Partner is intended solely for legitimate Booking-related purposes.

A Partner must not:

• sell or disclose Customer information;
• copy or retain Customer information for unrelated purposes;
• use Customer information for personal marketing;
• contact Customers for unrelated purposes;
• solicit Customers for private work;
• transfer Customers to another service or platform;
• store Customer addresses for independent use; or
• otherwise misuse Customer information.

Failure to comply may result in investigation, suspension, deactivation, or other action under the Partner Terms and Conditions.

14. PAYMENT, BANK AND UPI INFORMATION

For Partner payouts, bank account information is mandatory.

Knotify may collect and process information such as:

• bank account holder name;
• bank account number;
• IFSC;
• bank verification information;
• payout transaction information; and
• other information reasonably necessary to process Partner payouts.

UPI information is optional.

Where a Partner chooses an eligible UPI payout method, Knotify may collect and process the Partner's UPI ID and information necessary to process that payout.

Knotify may also process:

• Partner earnings;
• payout history;
• payout status;
• payout ledger information;
• penalties;
• refunds;
• adjustments;
• deductions; and
• tips.

15. HOW WE USE PARTNER INFORMATION

Knotify may use Partner information for purposes including:

• creating and managing Partner accounts;
• identity and KYC verification;
• onboarding;
• training and qualification;
• determining service-category eligibility;
• Booking allocation;
• dispatch;
• location and routing;
• Service delivery;
• Customer support;
• communication;
• payments and payouts;
• fraud and misuse prevention;
• safety and incident investigation;
• quality and performance monitoring;
• handling complaints and disputes;
• maintaining business records;
• complying with applicable legal requirements; and
• protecting Knotify, Customers, Partners, and Platform systems.

16. BOOKING ALLOCATION AND OPERATIONAL DECISION-MAKING

Knotify may use information such as:

• current location;
• onboarding/service address;
• Service category;
• training and eligibility;
• availability;
• cancellation and No-Show history;
• ratings;
• service performance;
• Customer requirements; and
• operational conditions

to determine which Bookings may be offered, displayed, allocated, or prioritized for a Partner.

Some Platform decisions may be made through automated systems or operational rules.

Knotify may modify allocation mechanisms as operational requirements evolve.

17. PERFORMANCE, RATINGS AND RELIABILITY INFORMATION

Knotify may collect and maintain information including:

• Booking acceptance behaviour;
• cancellations;
• No-Shows;
• punctuality;
• Service completion;
• Customer ratings;
• Customer reviews;
• complaints;
• quality observations;
• training status;
• safety incidents;
• payout adjustments; and
• other reliability or performance metrics.

Such information may be used for:

• quality assurance;
• service improvement;
• Booking allocation;
• eligibility assessment;
• safety;
• investigation of complaints; and
• account management.

18. COMMUNICATIONS AND SUPPORT INFORMATION

Knotify may process communications and support information exchanged through:

• the Partner application;
• telephone;
• SMS;
• email;
• push notifications;
• in-app messaging; and
• other Platform-supported communication channels.

This may include information related to:

• Bookings;
• Customer interactions;
• training;
• technical support;
• payment and payout issues;
• complaints;
• safety incidents;
• grievances; and
• account matters.

Where legally permitted and operationally necessary, certain communications or interaction records may be retained for security, quality, or dispute-resolution purposes.

19. SAFETY, FRAUD, SECURITY AND INCIDENT INFORMATION

Knotify may process information to:

• detect and prevent fraud;
• investigate suspicious activity;
• prevent account misuse;
• investigate safety incidents;
• protect Customers and Partners;
• investigate alleged misconduct;
• investigate property damage or loss;
• protect Platform systems; and
• enforce Knotify policies.

Relevant information may include account data, device information, location information, Booking records, payment records, communication records, complaints, and incident reports.

20. SHARING AND DISCLOSURE OF INFORMATION

Knotify may share or disclose Partner information where reasonably necessary for legitimate Platform, operational, payment, safety, legal, or business purposes.

This may include sharing information with:

• payment and payout service providers;
• identity and verification providers;
• technology and infrastructure service providers;
• communication and notification providers;
• mapping and location service providers;
• analytics and technical service providers;
• security and fraud-prevention providers;
• customer-support and operational service providers;
• professional advisers;
• auditors;
• insurers, where applicable;
• governmental or regulatory authorities where required; and
• other service providers engaged by Knotify for legitimate Platform purposes.

Knotify will seek to limit information shared to what is reasonably necessary for the relevant purpose, subject to applicable law and contractual or technical safeguards.

21. DATA RETENTION AND SECURITY

Knotify may retain Partner information for as long as reasonably necessary for:

• providing Platform services;
• account management;
• maintaining transaction and payout records;
• resolving complaints and disputes;
• investigating incidents;
• preventing fraud and misuse;
• enforcing contractual obligations;
• complying with legal or regulatory requirements; and
• establishing, exercising, or defending legal rights.

Certain information may continue to be retained after account suspension, deactivation, or closure where reasonably required for these purposes.

Knotify takes reasonable technical and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no electronic system or transmission method can be guaranteed to be completely secure.

22. PARTNER RIGHTS, RESPONSIBILITIES AND POLICY CHANGES

You are responsible for:

• providing accurate and complete information;
• keeping relevant information updated;
• maintaining the confidentiality of your account credentials;
• providing genuine KYC information;
• providing accurate payout information;
• using the Platform lawfully; and
• notifying Knotify of suspected unauthorized account access or significant information issues.

Where applicable, you may contact Knotify regarding:

• inaccurate information;
• account information;
• KYC information;
• payout information;
• privacy concerns; or
• questions regarding processing of your information.

Knotify may require reasonable verification before acting on a request concerning personal or account information.

Knotify may modify this Privacy Policy from time to time. Updated versions may be made available through the Platform or other appropriate channels. Where required by applicable law, Knotify may provide additional notice regarding material changes.

23. GRIEVANCE REDRESSAL AND CONTACT

For any privacy-related concern, complaint, or grievance concerning the processing of your personal information, you may contact the Knotify Grievance Officer:

Grievance Officer: Knotify
Proprietor: Praveen Malhotra
Address: MI 70, Barra 2, Kanpur, Uttar Pradesh, 208027, India
Email: knotifycare@gmail.com
Mobile: 9452530369

Please provide sufficient information to allow Knotify to identify and investigate the issue.

By registering as, accessing, or continuing to use the Knotify Partner Platform, you acknowledge that you have read and understood this Privacy Policy and agree to the processing described in it, subject to applicable law.

Knotify
Sole Proprietorship
Proprietor: Praveen Malhotra